Service Scope
SERVICES
- IT Training
- Peripheral Operation & Maintenance
- Software & Hardware Procurement and Installation
- Server Operation & Maintenance
- Data Center Operation & Maintenance
- IT Project Planning & Implementation
- Network Operation & Maintenance
- Desktop Operation & Maintenance
Service Mode
SERVICE
- Pay-Per-Use Service
- Monthly Subscription Service
- Resident Engineer Service
- Semi-Resident Service
- IT Consulting & Planning Service
- Customized Service Packages
Service Workflow
-
1. Initial Detection
Engineers inspect all IT assets on-site, register them into the system, and label them with QR codes.
-
2. Service Request
Users encountering issues scan the code to report problems and submit support tickets.
-
3. System Dispatch
Tickets are assigned automatically to the appropriate engineer based on expertise and availability.
-
4. Engineer Response
Engineer takes the task, communicates with the user, and assesses the issue.
-
5. Issue Resolution
Engineer resolves the issue either remotely or on-site depending on complexity.
-
6. Ticket Closure
After problem resolution, the engineer confirms completion with the user and closes the ticket.
-
7. User Feedback (Optional)
Users may leave feedback to help us improve service quality and satisfaction.